The Truth About ‘Free’ Computer Repair Scams
Introduction
A pop-up warns: "YOUR COMPUTER HAS 12 VIRUSES! Call this number for FREE tech support!" Sounds legit, right? Wrong.
Scammers steal billions yearly by pretending to "help." Here’s how to spot fake tech support—and find real help.
4 Common Tech Support Scams
1. Fake Virus Alerts (Browser Pop-Ups)
How It Works:
A website flashes a fake Windows/Mac "virus warning" with a loud alarm sound.
It urges you to call a "Microsoft-certified" number.
What Happens Next:The "tech" asks for remote access and "finds" nonexistent problems.
They demand $200–$500 to "remove" the threats.
Red Flags:
❌ Legit companies never send unsolicited alerts.
❌ Microsoft/Apple won’t call you about viruses.
2. Cold Calls from "Microsoft Support"
How It Works:
You get a call: "This is Microsoft. Your computer is sending errors."
They ask for credit card info to "renew your antivirus."
Why It’s Fake:Microsoft does not monitor individual PCs.
They’ll pressure you to install remote-access tools.
3. "Free" Diagnostic Scams
How It Works:
A local shop offers "free diagnostics," then claims you need $500 in repairs.
They may exaggerate issues (e.g., "Your motherboard is fried!").
How to Fight Back:
✔ Get a second opinion before approving work.
✔ Ask to see the failed parts (if replaced).
4. Fake Geek Squad Emails
How It Works:
An email with Best Buy’s logo says "Your Geek Squad subscription is renewing for $350."
The link goes to a phishing site stealing credit card details.
Spot the Scam:Hover over links—do they match the real site?
Check sender emails (scammers use @gmail.com or odd domains).
How to Protect Yourself
Never grant remote access to unsolicited callers.
Hang up on cold calls; report them to the Canadian Anti-Fraud Centre.
Book local techs with verifiable reviews (Google, BBB).
